Don't Fret Over that Bill...We May Be Able to Help

Financial Counseling Can Assist Patients

Unexpected things happen and we are seldom in control of our healthcare needs. Unfortunately an illness or injury isn’t something that is budgeted for.  Mayers Memorial Hospital District has taken necessary steps to assist the patient in time of need.

FinancialCounseling offers patients the opportunity to apply for Financial Assistance through various Federal, State, and local programs.  Mayers Memorial Hospital has a Certified Covered California Application Counselor on staff that can assist patients with applying for Medi-Cal or other insurance coverage.

With Financial Counseling, we are able to access the patient’s needs and find the best solution for them that will allow them to proceed with medically necessary services while still being able to afford them.  From a Financial Assistance Policy to monthly payment arrangements, each situation is handled on an individual basis to reassure the patient we are truly here to help.

If there are concerns with a bill received, patients are encouraged to reach out to our Patient Financial Services department for assistance as soon as they receive their first bill.  If a bill is forwarded to a third party agencies for handling, Mayers can still assist the patient and address any concerns they may have, and will work with you to resolve the account.  Mayers has two third party companies that handle billing on our behalf:

·        AR Services – An extension of Mayers Patient Financial Services Department.  The perform follow up patient billing on our behalf, handling accounts after the first statements is sent by Mayers.  If patients pay their bill in full or make monthly payment arrangements directly with Mayers within 30 days of receiving their first statement, the account will not be forwarded to AR Services. 

 

·        State Collections – Mayers collections agency.  If an account remains outstanding without a payment arrangement in place for more than 120 days they are referred to State Collections.  It is important to handle accounts sent to State Collections within 30 days of the first statement date.

It is the goal of Mayers to assure patients that the staff is here for them in regards to every aspect to their care, including the often overwhelming task of paying for services received. 

Visit www.mayersmemorial.com for more information on financial services and the discount payment program.